Apparel Information
Our t-shirts and sweatshirts are unisex, designed for a relaxed, comfortable fit. For a slimmer fit, we recommend sizing down.
For example, if you typically wear a women’s large, a unisex medium will be the perfect fit.
Choose the size that fits your style!
How to Choose Your Size:
- For Men: Order your usual size for a standard fit.
- For Women: Size down for a slimmer fit (e.g., a unisex medium fits like a women’s large).
Digital Product Information
Our digital products are downloadable and designed for instant access. Please note that no physical items will be shipped.
Upon purchase, you'll receive a link to download your product so you can start using it right away!
Return / Exchange Policy
Thank you for your purchase! Please review our return and exchange policy below:
Digital Products
Due to the nature of digital products, all sales are final. Digital items cannot be returned, exchanged, or refunded once purchased.
Apparel
We strive for accuracy and quality in every order. If we made a mistake with your apparel order (e.g., incorrect size, design, or defective item), we will gladly accept an exchange.
Please contact us within 14 days of receiving your item to initiate the process.
If you have any questions or concerns, feel free to contact us. We're here to help!
Shipping Policy
At Candace Monique Co., we aim to provide efficient and reliable shipping services. Please review our shipping policy below:
Processing and Production Time
- Orders are processed within 2 business days and require 1 additional business day for production before shipment.
- Business days are Monday through Friday, excluding weekends and holidays.
Shipping Method
- All orders are shipped via USPS. Shipping times may vary based on your location and USPS delivery schedules.
Lost or Stolen Packages
- We are not responsible for lost or stolen packages once they have been marked as delivered by USPS.
- If your package is lost or stolen, we recommend contacting USPS directly to file a claim.
Incorrect or Incomplete Addresses
- We are not responsible for packages delivered to the wrong address due to incorrect or incomplete shipping information provided at checkout.
- Please double-check your shipping address before placing your order to ensure accurate delivery.
Need Help?
If you have any questions or concerns regarding your order, feel free to contact us at info@candacemoniqueco.com
We appreciate your understanding and support!
Refund Policy
Apparel
We will issue a full refund once the returned item is received and inspected by our team.
Please ensure the item is in its original condition and unworn.
Refunds will be processed to your original payment method.